Xiaoyu collects a jacket from the dry cleaner's. A button is missing and a stain has stayed.
Xiaoyu
老板，这件衣服有个小问题。这儿的扣子掉了，送来的时候还在。
Lǎobǎn, zhè jiàn yīfu yǒu gè xiǎo wèntí. Zhèr de kòuzi diào le, sòng lái de shíhou hái zài.
There is a small problem with this jacket. This button has come off, it was there when I brought it in.
The owner
我找找，可能掉在店里了。
Wǒ zhǎo zhǎo, kěnéng diào zài diàn lǐ le.
Let me have a look, it may have dropped off in the shop.
Xiaoyu
我不着急，不过下个星期要穿。
Wǒ bù zháojí, bùguò xià gè xīngqī yào chuān.
There is no rush, but I need it next week.
The owner
明白。找不到的话，我给您换一个一样的。
Míngbai. Zhǎo bù dào de huà, wǒ gěi nín huàn yī gè yīyàng de.
I understand. If I cannot find it, I will put an identical one on for you.
Xiaoyu
那就麻烦您了。还有这个地方，好像没洗干净。
Nà jiù máfan nín le. Háiyǒu zhè gè dìfang, hǎoxiàng méi xǐ gānjìng.
That would be kind. And this spot here does not seem to have come out.
The owner
这是油，洗一次下不来。
Zhè shì yóu, xǐ yī cì xià bù lái.
That is grease, one wash will not shift it.
Xiaoyu
那怎么办？
Nà zěnme bàn ?
What can be done then?
The owner
我再洗一次，不收您钱。后天下午来拿。
Wǒ zài xǐ yī cì, bù shōu nín qián. Hòutiān xiàwǔ lái ná.
I will wash it again at no charge. Come and fetch it the day after tomorrow, in the afternoon.
Xiaoyu
好的，谢谢您，辛苦了。
Hǎo de, xièxie nín, xīnkǔ le.
Very good, thank you, and sorry for the extra work.
有个小问题 announces a difficulty while calling it small, before even saying what it is. 好像 puts the observation in the conditional: 好像没洗干净, it looks as though it has not come out, rather than "you did not clean it". 麻烦您 acknowledges that the repair will cost an effort. None of the three is needed for the meaning; without them, the same sentence is an accusation.
干净 attached to the verb says the result is clean: 洗干净, to wash and for it to be clean; the usual negative is 没洗干净. 下来 says a thing comes away from what it is on: 下不来, the stain will not come out. The same family gives 擦下来 and 拿下来, which lesson 20 used for emptying a car boot.
辛苦了 does not thank someone for a service done to you; it observes that they have taken trouble. You say it to a removal man on his way out, to a colleague who has finished late, to a driver at the end of the journey. After a complaint it is worth more than 谢谢, because it admits that the extra work comes from you.
